Politique de remboursement

Refund & Return Policy

Last updated: October 25, 2026

14-day right of withdrawal

You have 14 days from the day you receive your order to withdraw from your purchase without giving any reason, in accordance with EU consumer law.

Conditions

• For hygiene and food safety reasons, only unopened tins with their original seal intact can be returned. Opened or unsealed products cannot be taken back (EU Directive 2011/83/EU, art. 16(e)).
• Items must be returned in their original condition and packaging.
• Return shipping costs are paid by the customer.

How to request a return

Email us at sumahosupport@gmail.com with your order number before sending anything back. We will reply with the return address and instructions. Items sent back without contacting us first may not be accepted.

Refunds

Once we receive and inspect your return, we will refund the purchase price and the original standard shipping cost within 14 days, using your original payment method.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo of the problem. We will send a replacement or issue a full refund at no extra cost to you.

Contact

Zenly Matcha - Avenue de l'Indépendance 3, 6600 Bastogne, Belgium - sumahosupport@gmail.com